Returns & Refund Policy
Last updated: July 1, 2025
Cancelling before printing
Orders can be cancelled and fully refunded if cancelled before printing begins. Once printing has started, orders cannot be cancelled.
When we offer a refund
We offer refunds for:
- Printing errors caused by our service
- Delivery failures due to our error
- Service failures on our part
Customer-error refunds
Refunds for customer errors (incorrect addresses, content mistakes) are at our discretion.
How to request a refund
Email us at hello@shipnote.co and we'll take it from there.
Full policy
This page summarizes Section 6 (Refund and Cancellation Policy) of our Terms of Service, which governs your use of ShipNote in full.