Returns & Refund Policy

Cancelling before printing

Orders can be cancelled and fully refunded if cancelled before printing begins. Once printing has started, orders cannot be cancelled.

When we offer a refund

Customer-error refunds

Refunds for customer errors (incorrect addresses, content mistakes) are at our discretion.

How the printed card compares to your preview

Your card is printed from the design you approve. Colors on paper can look slightly different from your screen, and a thin edge is trimmed off every card, so artwork near the border may shift a little. Minor color and trim variation like this is normal for printing and isn't a printing error. How bleed and trim work

How to request a refund

Email us at hello@shipnote.co and we'll take it from there.

Full policy

This page summarizes Section 6 (Refund and Cancellation Policy) of our Terms of Service, which governs your use of ShipNote in full.