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Privacy Policy

Last updated: 7/4/2025

1. Introduction

ShipNote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom postcard printing and mailing service. Please read this privacy policy carefully.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through third-party payment processors)
  • Content you upload for postcard creation (images, text, designs)
  • Recipient information (names and addresses for postcard delivery)

Usage Information

We automatically collect certain information about your use of our service:

  • IP address and location information
  • Browser type and version
  • Device information
  • Pages visited and time spent on our service
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your postcard orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our services and user experience
  • Send promotional communications (with your consent)
  • Comply with legal obligations
  • Analyze usage patterns and trends

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers to deliver our services, including:

  • Printing and mailing service providers
  • Payment processors
  • Cloud hosting providers
  • Analytics services
  • Customer support tools

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Content uploaded for postcard creation is typically deleted after order completion, unless you choose to save designs for future use.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our service.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page or email us directly. We will respond to your inquiries promptly.